Privacy policy
Effective Date: August 19, 2026
NovaTech respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us, request a service or make a payment.
NovaTech operates from Sialkot, Punjab, Pakistan and works with clients internationally.
1. Information we collect
Depending on your interaction with NovaTech, we may collect:
- Name, email address and phone number
- Company name and designation
- Project requirements, service interests and budget
- Messages and enquiry information
- Billing, invoice and payment-related information
- Information provided through forms, email or WhatsApp
- Basic technical information such as IP address, device, browser and website usage data where applicable
We only collect information reasonably required to communicate with you, provide services and operate our website.
2. How we use your information
We may use personal information to:
- Respond to enquiries
- Understand project requirements
- Prepare quotations, proposals and invoices
- Deliver and manage services
- Process or verify payments
- Provide customer support
- Improve our website and services
- Maintain business records
- Send relevant updates or marketing communications where permitted
- Meet legal or contractual obligations
3. Payments
NovaTech may accept online or offline payments depending on the project.
We may retain transaction references, invoice details, payment amounts and payment status for business and accounting purposes.
Where payments are processed through a third-party provider, that provider may process information under its own privacy practices.
4. Sharing & Security
We do not sell your personal information.
Information may be shared only where necessary with trusted service providers involved in website operation, payments, communications, security, analytics or service delivery.
We may also disclose information where required by law or to protect our legal rights.
We use reasonable security measures to protect personal information; however, no online system can guarantee absolute security.
5. Data Retention
We retain personal information only for as long as reasonably necessary for providing services, maintaining records, resolving disputes and meeting legal, contractual or accounting requirements.
Information may be deleted or securely disposed of when it is no longer required.
6. Your Privacy Rightst
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion
- Restrict or object to certain processing
- Withdraw consent
- Request eligible data portability
- Opt out of marketing communications
To make a privacy request, contact:
7. Cookies & Communications
Our website may use cookies for functionality, security, preferences, analytics or marketing where applicable.
Where required by law, appropriate consent will be requested before using non-essential cookies.
If you contact NovaTech, we may use your information to respond to your enquiry and communicate about relevant services. Marketing or newsletter communications may also be sent where permitted, with an option to unsubscribe.
8. Third Parties & International Processing
Our website may contain links to third-party websites, social platforms, payment providers or communication services. Their own privacy policies apply when you use those services.
Because NovaTech works internationally, information may sometimes be processed or accessed in countries outside your location. Where required, reasonable safeguards will be used.
9. Changes to This Policy
We may update this Privacy Policy when our services, website or legal requirements change. The latest version will always show the updated Effective Date.
10. Contact Us
For questions or privacy-related requests:
NovaTech
Sialkot, Punjab, Pakistan
Email: hello@novatechdigitals.com
